A Chat with Hans Skillrud & Donata Kalnenaite from Termageddon
In episode 56, Jonathan Wold and I chat with Hans and Donata about:
- Their own experiences in the world of WooCommerce
- How Donata moved from licensed attorney to agency work
- The transition to privacy
- The dangers of cut-and-paste and what to look out for with generated policies
- Whether you should get creative and build your brand into your policies
- Should you combine policies?
- Their insights into the world of policies and eCommerce stores.
Thanks to our sponsors
This conversation ended up going in several directions, as is natural when you are talking to two privacy experts.
We start out with hearing from both Hans and Donata about how they first started working with and around WooCommerce. I also pin Donata down to hear the story behind moving from a licensed attorney to working for an agency, which ultimately led to the creation of Termageddon.com
Jonathan lays it out as we dive into privacy policies and asks the simple question, Why have one and will anybody really read it? The answer may surprise you as both sides, store owners and, especially, customers, are taking their online privacy much more seriously.
We chat about how it goes beyond just covering your tail as a store owner and what it really means in today’s world.
There is also some interesting conversation that comes out of how this brings value to both your customers and your business. And yes, not only will it help build trust, but it could also help your SEO.
We also explore just how smart it is to combine your policies and how creative you should get with them.
Lastly, we ask them to give us their insights into policies and eCommerce. There some good gems in here, including thoughts on your refund policy and what you should do if you don’t have one yet.
I would encourage anyone who runs an online site, even if its not eCommerce, to listen to this episode. I guarantee you will learn a lot.
Where to Find Donata and Hans Online
Yes, this the transcript. But not in the traditional sense, transcribed word for word. We do not speak as we write. Often the flow of transcribed content is hard to follow. So I have taken it a few steps further by seriously editing, at times, the conversation and even using my editorial freedom to clarify some points. So enjoy.